Issue 3 | September 2003 
Surviving the first week
Starting life at a college or university in a new country could be compared to finding yourself on a desert island! Ed Colley discovered that help is on hand to get you through the first week
For any student, the first week of their studies at a new college or university can be a nerve-racking experience. For international students, this first week away, in a country whose language, culture and people are unfamiliar, can be particularly daunting. Fortunately, the UK has been welcoming international students for generations and has many years experience of looking after your needs. From the moment you arrive in the UK, special support will be available to help you settle into life and study.
International Offices at educational institutions throughout the UK understand the anxieties of international students and are on hand to ensure you are made to feel as welcome and comfortable as possible during the first week. Two such International Offices are those at The University of Liverpool and Bournemouth University. Like many institutions across the UK, they offer a range of services in that all-important first week.
Meet and greet
UK institutions do their best to ensure that international students have a positive experience of the UK from the moment they step off the plane. Many arrange a 'meet and greet' service to collect students from the airport. A representative from the college or university will meet students at the airport and accompany them back to the institution. Many students find it reassuring to have a friendly face waiting for them.
Both Liverpool and Bournemouth universities run a meet and greet service, from Manchester and Heathrow airports respectively. Liverpool's service operates on the three days before the start of the University's orientation conference for new international students. There are three scheduled bus runs a day on Friday, Saturday and Sunday, and one run on Monday. This year, during the arrival week before orientation, Bournemouth are organising a 53-seater coach to collect students from Heathrow.
Accommodation
Many institutions offer guaranteed accommodation for your first year. Student accommodation can range from homestay (where you live in the home of a host family)to halls of residence. Homestay families will have experience in housing international students and halls of residence will often have people on hand to help students settle in.
At The University of Liverpool, all the university halls of residence have a hall manager and a residential senior tutor, who is usually a member of the University's academic staff. Each hall also has around seven or eight senior students who work with the hall manager and senior tutor to welcome new students into the hall. At Bournemouth University, the Accommodation Service organises social and induction evenings for students and there is someone in the Service who is dedicated to helping international students with accommodation enquiries. Broxtowe College in Nottingham has a 'buddies' system where current students help new students settle in and are on hand to give advice.
Welcome events Take time out between events to chat to new friends
Perhaps the biggest problem in the first week of your studies is the amount of time on your hands, and because it would be difficult for you to occupy all of this time on your own, educational institutions organise social activities and introductory events to help international students settle in.
Broxtowe College provide a detailed induction programme. This is designed to help students get to know the College and the area, and also includes input from the local medical services and police liaison officer to address safety and security issues.
The University of Liverpool, runs an Introductory Conference for International Students. This three-day programme of events covers a wide range of topics and aims to help new international students adjust to life in a UK university. There is a full social programme that provides an opportunity to make new friends, view the University campus, the city and the greater Merseyside region. Existing international students are on hand to offer practical advice from their own experience.
Monique Tey, a student from Malaysia, remembers the social programme during her first week at The University of Liverpool, 'There were many events for me to participate in during my first week, all organised by the University. A shopping trip and bus tour around the city, a ferry trip across the river Mersey, an Irish dancing night, a formal dinner, all of which were great fun. I was also able to familiarise myself with the city as the International Office provided maps and a guided tour during orientation week.'
The University of Newcastle upon Tyne incorporate social events with their welcome service to smooth the transition to life and study in the UK. This includes open top bus trips around the city, quiz nights and international social evenings.
At Bournemouth University, an International Students Orientation Programme runs for nine days in September. As well as information sessions during the day, social events including a welcome buffet, bowling, pizza on the beach, nightclub visit and pub crawl during the evening.
Settling in
Unfortunately, the first week of your studies cannot just be social events - it will also be necessary for you to organise more serious practicalities. These could be anything from passport issues to council tax issues, to securing a driving license. At Bournemouth, the International Students Orientation Programme provides an information fair, study skills workshops, immigration advice, and advice on how to register with a doctor.
Obviously this is where good contact with your International Office is very important and it is a contact that International Offices will themselves encourage. As Jason Thomas in the International Office at The University of Liverpool comments, 'We have a Welfare and Advisory Service specifically for international students, and we encourage students to use this service, as it is excellent. Because students have been dealing with us before arriving in Liverpool, they often feel more comfortable coming to us, and that's fine too. 'Or as Monique puts it, 'Go and speak to University staff. They will help you.'
Academic studies
With all the settling in and social events, you'd be forgiven for forgetting about the main purpose of you being a student in the first place - getting a first-class UK education. Your academic studies are the most important aspect of your time in the UK, and as such, lead to their own particular worries: will you find the right lecture theatre in time, do you have the necessary resources, and what happens if you don't understand what your tutor is saying?! International Offices are Current students are on hand to offer advice
aware of your worries. Bournemouth University put prospective students in touch with current students so that they can ask questions about their courses and prepare themselves. The nine-day orientation programme contains workshops on academic writing and presentation skills and a session is run which explains how the University's academic systems may be different to those students are used to.
At most institutions, personal tutors will normally arrange to meet their tutees within the first few weeks of term to check that they are settling in okay and to help with any problems.
Surviving as a student
The UK has one of the lowest 'drop-out' rates (the number of students who leave before the end of their course) in the world, and there is no doubt that you will survive your first week at a college or university in the UK. It may have its downs as well as its ups, but as long as you remember that there is a team of people whose job it is to ensure your safety and happiness throughout your studies, and who you can approach for assistance at any time, you will not just survive, but will experience some of the best times of your life (and get a great education in the bargain).
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Surviving the first week
Handy hints
  Tips from an International Officer:
Don't be shy! Most people will be in the same position as you, and will be grateful if you take the initiative and talk to them first.
Be positive when dealing with International Offices. They are there to help you but are not mind readers. If you need advice, you must ask for it.
Do your research before you arrive - find out what services your college or university offers.
  A student's tips for surviving the first week:
Speak to University staff when you arrive.
Don't overload yourself with luggage.
Bring a good supply of your favourite treats from home.
Web links
www.educationuk.org
Help and advice for international students interested in studying for a UK qualification.
www.nusonline.co.uk
The National Union of Students website has help, advice and the latest news for UK students.
www.ukcosa.org.uk
UKCOSA provide advice for international students on all aspects of student life.
www.bba.org.uk/public/services/
publications/40672/40748

Advice on opening a bank account in the UK.
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